Shipping policy

Thank you for shopping at Qupid's Online Store. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased on our website. By placing an order with us, you agree to the terms outlined below.

**1. Processing Time**

1.1 **Order Processing:**
- All orders are processed within 10 business days (excluding weekends and holidays) after receiving full payment. In case of any delays, we will notify you promptly.

1.2 **Custom or Made-to-Order Items:**
- Some items may have a longer processing time, and details will be provided on the product page.

**2. Shipping Rates and Options**

2.1 **Shipping Rates:**
- Shipping rates are calculated based on the weight of the package, the destination, and the selected shipping method.

2.2 **Shipping Methods:**
- We offer various shipping options, including standard, expedited, and express shipping. The available methods will be displayed during the checkout process.

2.3 **Free Shipping:**
- Orders over £120 amount may qualify for free standard shipping within the UK.

**3. Shipment Tracking**

3.1 **Tracking Information:**
- Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.

3.2 **Delivery Updates:**
- Our shipping partners may provide delivery updates, and we recommend monitoring the tracking information for the latest status of your shipment.

**4. International Shipping**

4.1 **International Orders:**
- We offer international shipping to select countries. Additional shipping fees and customs duties may apply, and customers are responsible for these charges.

4.2 **Customs and Import Taxes:**
- International customers are responsible for any customs and import taxes that may apply. Qupid is not responsible for delays or additional charges due to customs processes.

**5. Lost or Damaged Items**

5.1 **Lost Packages:**
- If your package is lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue.

5.2 **Damaged Items:**
- If you receive a damaged item, please contact us with photos of the damaged product and packaging within 7 days of receiving your order.

**6. Address Accuracy**

6.1 **Customer Responsibility:**
- Customers are responsible for providing accurate shipping information. We are not liable for packages delivered to incorrect addresses provided by the customer.

**7. Contact Information**

If you have any questions or concerns regarding our Shipping Policy, please contact us at contact@qupiduk.com.

By placing an order with Qupid's Online Store, you agree to adhere to the terms outlined in this Shipping Policy.